Speak directly to a Cinapsis agent, their Customer Support team are available 24/7/365 for troubleshooting issues where the Cinapsis system is unavailable or unusable.
For any other issues, they are available Monday-Friday during the working hours of 9:00-17:30
They are always happy to speak with you on one of the channels below:
• by live chat available from the 
icon on any page on the Cinapsis websites
• by phoning them on: 0203 858 0124
• by email to support@cinapsis.org
• by submitting a request directly from the Cinapsis Support platform